Sustainability report

Digitisation of society having an impact on procurement

The digitisation of society is affecting Hansel’s operations in a number of ways. Several digitisation projects are under way in the government administration, such as the State Treasury’s “From procurement to payment” project.

This project aims to simplify financial administration processes, harmonise operating models, clarify roles and responsibilities, and improve capacity utilisation in the Finnish Government Shared Services Centre for Finance and HR.

Changes taking place in Hansel’s operating environment are taken into account in the company strategy, which includes several actions aimed at building electronic procurement services. For our customers and contract suppliers, the digitisation of Hansel’s services translates into a wider range of electronic services. We want to offer fast and flexible service to our customers and suppliers, and to this end have made a growing number of services available online.

The new online service introduced in late 2014 will improve the efficiency of our customers’ procurement by offering them more information and by simplifying the framework agreement registration notice procedure. Development work to provide better online services for customers will continue with the objective of improving the service level and customer and supplier satisfaction. In the future, customers will receive personal service through customer services and customer relationship managers.

Towards more efficient procurement

Procurement is often a laborious and time-consuming process. Electronic procurement solutions will reduce the administrative burden, simplify the tendering process and framework agreements, and increase the transparency of the procurement process.

The tendering process for an electronic tendering system designed to enhance government procurement, and the introduction of such a system, represents an important strategy-driven project for Hansel. Electronic auction has been used as a tool in the tendering process, and experiences have been positive.

Studies show that SMEs in particular benefit from electronic procurement. Generally speaking, the participation of SMEs in public procurement tendering has increased with the adoption of electronic processes3.

Procurement of an electronic tendering solution

A new Public Procurement Directive was approved by the European Parliament in January 2014, requiring all public procurements to be opened to tenders electronically after a transition period of around two years.

The procurement process for an electronic tendering solution is currently under way in Hansel. A procurement decision made in 2014 was brought before the Market Court, resulting in a new tendering process and delaying the project from its original schedule. The complaint submitted to the Market Court had to do with tenderers’ compliance with the call for tenders and the scoring system.

After receiving the Market Court’s decision, we re-launched the tendering process for an electronic tendering system, and a procurement decision was made in February 2015. The first introduction of the tendering solution is scheduled for summer 2015.

One of the key objectives of the electronic procurement solution is to make the procurement process more efficient. To this end, procurement units are provided with the opportunity to submit calls for tenders online, making it easier and quicker for tenderers to reply and submit their tenders.

3Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions: End-to-end e-procurement to modernise public administration, 26 June 2013.